1. General Provisions
1.1. This Agreement sets forth the specific terms and conditions for the provision of online exchange services by the Online Service.
1.2. The term “Online Service” refers to the internet resource for virtual currency exchange – cryptolavka.com.
1.3. Users inсlude individuals and organizations that have expressed their consent to cooperate with the Online Service.
1.4. In the general context, the term “User” and “Online Resource” refer to the Parties.
1.5. The Parties agree that this electronic Agreement is of equal legal force as a written contract and is intended to regulate their relationships in the process of consuming exchange services.
1.6. The Agreement is considered a public offer, the acceptance of which occurs when the User submits an application for receiving services provided by the Online Service. The application is submitted through the web resource cryptolavka.com.
2. Subject of Agreement
2.1. This Agreement pertains to the Services provided by the Service, the description of which is provided on the Service’s website.
2.2. The Service offers its services to all Users and does not verify the legitimacy of Users’ control over these funds or supervise Users’ transactions in any of the Payment systems.
2.3. Payment systems and/or financial institutions bear exclusive responsibility for funds entrusted to them by the User. The Service cannot be a party to the agreement between the Payment systеm and/or financial institution and the User and is in no way responsible for the improper or unauthorized use of the Payment systеm’s capabilities by the User, as well as for the User’s abuse of the functionality of the Payment systеm. Mutual rights and obligations of the User and the Payment systеm and/or financial institution are regulated by the respective agreements.
3. Rights and Obligations of the Parties
3.1. The Service has the right to suspend or cancel an ongoing operation if information is received from authorized authorities indicating the illegitimate ownership of funds by the User or other information that makes it impossible for the Service to provide services to the User.
3.2. The Service has the right to suspend, or cancel an ongoing operation if the User violates the terms of this Agreement.
3.3. The Service has the right to cancel an ongoing operation and return the tokens deposited by the User without explaining the reasons.
3.4. By conducting exchanges without registration, the User confirms that they agree to these Rules and accept the terms of the Agreement, the User is at least 18 years old, the laws of the country of their residence do not prohibit the use of this Service, and the User does not plan to engage in any unlawful activities through the use of the Service.
3.5. By accepting the terms of this Agreement, the User guarantees that they are the lawful owner of funds and/or cryptocurrency.
3.6. By accepting this User Agreement, the User acknowledges that they understand the principles of the Service’s operation and assume full responsibility for all risks and losses associated with the use of the Service.
3.7. The Service has the right to refuse the User’s request for processing without specifying the reason.
3.8. The Service has the right to unilaterally change this Agreement. The changes come into effect upon publication. However, this does not relieve the Service of the obligation to post the current version of the agreement on the cryptolavka.com website.
3.9. The Service has the right to independently change the exchange rates of cryptocurrencies and the commission fees at any time, unilaterally, and notifies Users of these changes by pre-publishing information about these changes on the Service’s website.
3.10. The Service has the right to provide information about the transfer of cryptocurrency to law enforcement agencies, the administration of payment systems, as well as victims of illegal actions proven by court authorities.
3.11. When processing a refund, a commission is retained to compensate for the Service’s expenses. In some cases, additional fees of up to 13% of the amount may apply.
3.12. The User may request a cancellation of the exchange and a refund exclusively in situations when the automatic execution of the exchange operation becomes impossible. Refunds are processed within 24 hours and only to the account from which the User sent the funds.
3.13. In the event of a refund to the User for any reason, if the Service’s expenses exceed the refund amount – the Service has the right to refuse the refund.
4. Exchange Operations
4.1. Questions and claims regarding applications are accepted within 24 hours from the moment of registration. After 24 hours, exchange requests are considered properly executed or unpaid, depending on their status at the end of the specified period.
4.2. The Service does not fix the exchange rate at the time of creating the application but performs a recalculation after the transaction receives the required number of confirmations.
4.3. Applications that require the involvement of an operator are processed during working hours (10:00 – 22:00 Moscow time).
4.4. The Service does not support the receipt and sending of funds through smart contracts.
4.5. The User cannot cancel an application after sending funds to the Service.
4.6. Payments from accounts and corporate cards of Individual Entrepreneurs and Legal Entities are strictly prohibited; funds from such orders are non-refundable.
4.7. The timeframe for crediting funds to Visa, MasterCard, MIR cards, and other payment systems ranges from a few seconds to 5 business days. In practice, 99% of transfers are credited within 60 minutes. If necessary, the exchange operation may be executed in multiple transactions and within the specific timeframes agreed upon by the Service and the User.
4.8. In orders where the user is set to receive rubles, the receiving amount is rounded down to a whole number (without kopecks).
4.9. Before executing exchange operations, the User must independently verify the correctness of the chosen network. Transactions made in a network different from the one specified in the application may become irreversible, and the funds will be lost. The User bears full responsibility for selecting the correct network when sending or receiving funds!
4.10. For each exchange request created, there is a limited time period for payment. This period is displayed using a timer on the page of the created request. Payments made after the timer expires may be subject to processing delays.
4.11. The user creating the order must be the owner of the payment instrument (for example, a bank card) from which the order is paid. Violation of this rule can lead to the suspension of the exchange and a request for confirming documents.
4.12. When creating an exchange request, the User agrees to send the exact amount specified in the request within the time period indicated by the timer on the payment page. Sending an amount different from the one specified in the request or failing to make the payment within the установленный time period may result in delays in processing the request, additional expenses, and the deduction of a fee of up to 95% of the transferred amount in accordance with the Service Rules. In some cases, the Service may request additional information, including: a bank statement, a photo of the passport, a screen recording of the bank account personal cabinet, or a photo of the bank card belonging to the account holder from whose account the funds were sent.
4.13. If there is a delay in the transfer of funds to the details specified by the Customer due to the fault of the settlement systеm, the Executor shall not be liable for damages resulting from the long receipt of funds. In this case the Customer must agree that all claims will be brought to the settlement systеm, and the Executor shall render his assistance to the best of his ability within the limits of the law.
4.14. When creating an exchange request, an account is automatically created using the email address specified in the request. The payment details provided in the request are automatically added to the account’s list of payment methods.
4.15. When creating a request to exchange, the User is obliged to provide the sender’s full name and the card number from which the payment will be made. If the payment comes from another card or from a different name, the exchange will be suspended for additional verification of the sender. For non-compliance with this condition, a penalty of up to 95% may be applied.
4.16. In certain cases, the refund may be made in an amount equivalent to the value of the assets sent, in USDT, at the time they were received in the Service’s account, based on the exchange rate of Binance or KuCoin.
4.17. The use of the Service for the purpose of exchange rate arbitrage is strictly prohibited. This includes any actions aimed at obtaining an unfair advantage by exploiting differences in exchange rates, the manner in which rates are calculated or updated, or any other operational mechanisms of the Service. If such activities are detected, the Service reserves the right to refuse service, cancel the processing of exchange requests, restrict access to the Service, and/or suspend the User’s account without prior notice.
4.18. After payment of an exchange request for the acceptance of GEL, UAH, Юmoney, or UZS, the User is required to upload a PDF receipt before the expiration of the time displayed by the timer on the payment page. If the receipt is not provided within the specified period, the Service reserves the right to deduct a fee of up to 95% of the transferred amount. The fee amount is determined depending on the time elapsed between the payment and the submission of the receipt. In some cases, the Service may request additional information, including: a bank statement, a photo of the passport, a screen recording of the bank account personal cabinet, or a photo of the bank card belonging to the account holder from whose account the funds were sent.
4.19. The User is prohibited from frequently and systematically splitting a single deposit into multiple small transfers without objective necessity. Such actions may be considered suspicious activity aimed at circumventing the Service’s established limits, control procedures, or other restrictions. If such deposit splitting is detected, the administration reserves the right, without prior notice, to suspend or block transactions or the User’s access to the Service without providing a reason.
5. Private policy
5.1. For the purpose of conducting transactions, the Service accepts personal data from the User, which the Service undertakes to store in encrypted form, not to disclose, and not to transfer to third parties, except in cases described in clauses 5.3 and 5.4 of this agreement.
5.2. The Service has the right, if necessary, to independently collect additional data about the User by any available means. All information collected as a result of such activities is not disclosed and not transferred to third parties, except in cases described in clauses 5.3 and 5.4 of this agreement.
5.3. The Service has the right to transfer the User’s personal data and details of transactions made by them upon the official request of law enforcement agencies or courts, as well as on its own initiative to protect its own rights.
5.4. The Service has the right to transfer the User’s personal data and details of transactions made by them upon the official request of payment systems and banks if necessary to fulfill financial obligations.
5.5. All collected data about the User, as well as details of transactions made by them, are stored in the Service’s database for five years.
LAST UPDATED: JULY 19, 2026